What We Do

Waterstone is a sales, marketing and communications company specializing in the promotion of luxury hotels, resorts, villas, yachts and destination management companies. Our collection is comprised of 50 independent luxury properties and unique travel experience companies in 19 countries, each exuding the special charms of their destination. To become a member of Waterstone, these members must share our deep respect and commitment to the travel advisor channel.

The success of the company is rooted in our ability to efficiently and honestly respond to our travel advisor partners' enquiries, and expertly communicate the essence and unique characteristics of each member in our collection. As the official commercial sales office in North America we provide accurate and trustworthy information on behalf of our members to the Travel Advisor community. Our key attributes include:

  • BOOKING CHANNEL AGNOSTIC - Our services are provided regardless of your preferred booking channel
  • VIP SERVICES - We arrange VIP and customized requests on your behalf!
  • KEY CONTACTS - From initial inquiries to welcoming your clients!
  • COMMUNICATIONS & RESOURCES - Including webinars, collateral, promotions, videos, and online sales tools
  • SITE INSPECTIONS - For advisors to gain first-hand experience
  • EDUCATIONALS - Ask us about our in-depth educational trips
  • NO FEES, NO COMMISSIONS - Ours services are FREE to travel advisors
  • PERSONAL RECOMMENDATIONS