About Waterstone

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Waterstone is not designed to work with just any hotel or destination management company—99% wouldn’t fit our ethos. We specialize in partnering with family-owned and managed hotels and DMCs, where heritage, spirit, and tradition are at the heart of every experience. We are genuinely gleeful when we see hospitality sincerely and beautifully executed, and we take pride in working with enlightened owners and managers who see hospitality as an art form that can only come from the heart.

Our carefully curated portfolio reflects this commitment to heartfelt, genuine hospitality. Our members aren’t just providers; they are artisans of experience, welcoming guests as people, not numbers. These are professionals who understand that travel should transport, teach, inspire, and care for each guest in a deeply meaningful way.

Founded in 2001, Waterstone has grown into a leading voice in the luxury travel and hospitality space, steadfastly supporting advisors with first-hand knowledge of our destinations. Whether you’re seeking boutique hotels or unforgettable adventures, our team is here to provide the tools, expertise, and connections that help you craft extraordinary journeys.

We partner only with those who share our respect for the travel community, ensuring that every booking strengthens the relationship between advisor and client. At Waterstone, we are proud to stand behind travel advisors, helping them deliver experiences that inspire, elevate, and leave lasting impressions.

For over 20 years, we have earned the trust of luxury travel advisors by providing transparent, dependable support that helps them elevate their clients' travel experiences.

At Waterstone, we believe in the power of relationships, not transactions.

In January of 2023 Kristen acquired Waterstone and assumed the role of CEO in January of 2024. Together with the Waterstone’s founder, Marcelo D. Vazquez, Kristen is executing a progressive strategy that brings increasing value to members of Waterstone.

Kristen was raised in the travel and hospitality industry and became the owner of our sister company, Destinations of Distinction in 2013. She is the recipient of many industry awards, among them Winner of the 2022 Travel & Hospitality Tech Outlook Top 10 Hospitality Marketing Solutions Providers; Winner of the 2016 Travvy Awards Rising Star in Hotels/Resorts and Winner of the 2015 Travel Agent Magazine Top Supplier Sales Reps.

Kristen brings an acute business performance focus to the company as well as a human touch to all we do. As Waterstone’s COO Kristen directs day to day operations of the company and works with our CEO on strategy and culture development.

Meet the team that makes it all possible

Guided by respect and trust, we understand the complexity of crafting one-of-a-kind journeys, and we’ve organized our company to be the ultimate resource for advisors who share our passion for authenticity and excellence.

Kristen Moore

Owner and CEO

Director, UK, AUS, & NZ

Mark Anderson

Vice President

Lynne Partrige

Founder

Marcelo D. Vazquez

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Director of Marketing

Grace Partridge

Director of Sales, Western Region

Katy Tobin Hanagan

Director, Strategic Partnerships

Lindsey Sciandra

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Founder, VIVA Lifestyle PR

Alison Sager

Marketing Coordinator

Georgia Trist

Office Manager, UK, AU, & NZ

Claire Fogarty

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Marcelo established Waterstone in January of 2002 with the mission of providing customized and bespoke sales, marketing and communication solutions to a select number of luxury hospitality and travel clients. Twenty years into the history of the business, Waterstone is thriving with a prestigious portfolio of clients worldwide and a solid reputation for delivering results. At Waterstone, Marcelo leads a team of talented professionals each with an entrepreneurial spirit and a passion for travel and luxury hospitality.

Founder

Marcelo D. Vazquez

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Lynne joined Waterstone in 2015, bringing her 20+ years of travel industry experience to the team. A born globetrotter, Lynne infuses the office with her passion for travel, food and adventure. Her vision, service ethic and good humor has been a very welcomed addition to the Waterstone family. Lynne currently focuses on the leisure travel trade for Waterstone, liaising with key travel agencies, consortia and advisors to spread the word about the incredible members of our collection.

Vice President

Lynne Partrige

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After being a client of Waterstone for 16 years, Mark helped launch our first ever UK office in 2021. He brings with him over 25 years of experience, consistently driving revenue into a variety of luxury 5-star hotels around the world including the Royal Garden Hotel in London. Mark’s main focus is to grow Waterstone’s presence by developing key relationships in the UK and internationally, in addition to assisting with business development and seeking out the very best partners for our collection.

Director, UK, AUS, & NZ

Mark Anderson

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With a profound passion for the travel industry inspired by a family legacy, Lindsey currently serves as the Director of Strategic Partnerships, where she leads sales strategies across the wholesale, MICE, leisure, and corporate sectors. With over a decade of experience, Lindsey has established a remarkable track record in driving results and cultivating meaningful, enduring relationships.

Director, Strategic Partnerships

Lindsey Sciandra

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Katy is a passionate, curious, world traveler who truly embodies the Waterstone spirit. With experience both as a hotelier (Fairmont Hotels and La Costa Resort) and as a travel advisor (Ciao Bambino), Katy intimately understands the needs of the travel trade. A University of Colorado graduate who spent a year studying European History in Florence, Katy has many passions including traveling the world, wine culture and cuisine. She is also a massive sports fan. Katy lives with her family just north of San Francisco.

Director of Sales, Western Region

Katy Tobin Hanagan

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Grace works very diligently at Waterstone, creating, innovating and elevating everything we do. Since joining the team five years ago, Grace has been taking on more responsibility and every step of the way she has proved herself. Her passion for creative design, tendency to think outside of the box and strong work ethic have allowed her to successfully take ownership of all aspects of our marketing efforts, including our branding, communications and social media.

Director of Marketing

Grace Partridge

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Claire brings a wealth of experience most recently working with the FA at Wembley stadium as part of the customer engagement team delivering world-class events. She has a deep love of travel and has visited many parts of the world during her time as cabin crew with Emirates airline. Claire has already stayed at many of the Waterstone properties and is thrilled to be working with hoteliers who share her passion for food, travel and creating long lasting memories.

Office Manager, UK, AU, & NZ

Claire Fogarty

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Georgia graduated from Louisiana State University in 2022 with a major in Fashion Merchandising and a minor in Business Administration. She further enhanced her expertise by earning a master’s degree in Luxury and Brand Management from the Savannah College of Art & Design, graduating in March 2024. Georgia enjoys combining creativity with strategic initiatives and has a passion for traveling and inspiring memorable experiences. She is enthusiastic about contributing to the Waterstone team and building a distinguished career in the luxury industry.

Marketing Coordinator

Georgia Trist

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VIVA Lifestyle PR is a boutique creative consulting firm specializing in integrated public relations, communications, marketing, and branding services for international clients in the travel, lifestyle and wellness sector. Born out of inspiration to forge meaningful connections, create impactful experiences and to appreciate the beauty of this world, VIVA partners with established dreamers, industry pioneers, passionate start-ups, emerging destinations and sustainable developments, including Waterstone and our members.

Founder, VIVA Lifestyle PR

Alison Sager

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