Testimonials from the Travel Trade


Trust, transparency, and relationships typically play a supporting role within a larger business mission, but I recently came across a company whose business plan is centered on acting as an agent of these values within the travel industry.” — Arnie Weissmann, Editor in Chief, Travel Weekly

I have known Marcelo Vazquez, President and CEO of Waterstone, for many years. Marcelo’s high level of professionalism and knowledge of the travel industry is a tremendous asset. We have recommended Marcelo’s services to some of our top clients and partners knowing that they can expect the true embodiment of luxury, quality, and integrity.” — Jennifer Wilson Buttigieg, Co-President and Co-Owner, Valerie Wilson

Under the umbrella of Waterstone, Marcelo Vazquez is representing some of the finest hotels around. He and his staff are always available to help make our clients stays memorable. Their professionalism and delivery are superb!” — Martin Rapp, Senior Vice President of Leisure, Altour

In this ever changing industry, Waterstone sets a new standard. Unique properties, useful info and a pro advisor attitude gives us what we need to shine to our clientele. They are part of a handful of travel partners we’re proud to know.” —  Thomas Mulhern, Partner, The Travel Collaborative

Quality all the way, you will not see a product that does not deserve praise on the Waterstone list.” — Deanne Scanlan, Travel Advisor, MTA

Waterstone does stand out among the crowd. Keep up the good work; it is invaluable, as you are, to all of your partners.” — Marlene Singer, Travel Advisor, Lake Shore Travel

"Marcelo is one of my favorite hotel and hospitality partners. He has a spectacular collection of unique properties. Marcelo and his team are easy to work with and are very responsive to even the most difficult requests. He is a professional in every sense of the word. Anyone that has the opportunity to work with Marcelo will feel the same.” — Carole Williams, President and CEO, Travel 15 Ltd.

Marcelo and the team at Waterstone have always been extremely helpful and valuable to Strong Travel Services.  We’ve known Marcelo for many years and he is always welcomed in our office.” — Nancy Strong, CEO, Strong Travel Services

Working with Marcelo has always been a delightful, rewarding experience.  He knows his hotels extraordinarily well and is a huge help in guiding me to the right property for each client.  With a wonderfully varied portfolio, he’s definitely our ‘go to guy’ when it comes to finding unique and exceptional hotel properties.” — John Burgess, Manager of Leisure, Preferred Travel

It is always a pleasure to work with Marcelo at Waterstone.  He is extremely knowledgeable about the lovely properties he represents and offers prompt and excellent assistance.” — Gayle Howard, Co-Owner and President, New Canaan Travel World

Love Waterstone!!! They rep the best properties and are such a pleasure to work with!!! Keep up the fantastic work in representing the most desirable properties!” — Marlene Finkel, Travel Advisor, E. Clarke Travel


Testimonials from our Members


Marcelo, together with his tailor made hospitality team, are an extraordinary group. Their innate ability to promote my property over many years has always been a big winner in the past and knowing what they have always so successfully accomplished, gives me and my sales people the exact energy and drive, for what I know will be a brilliant future of renewed collaboration.” — Roberto E Wirth, Proprietor & Executive President, Hassler Roma

I have been working with Marcelo and Waterstone for decades, which allows me to say that I consider him an extension of my family and staff. His high sense of professionalism and humanity have allowed us to grow as both business partners and friends. I am confident this relationship will be a lasting one.” — Salvatore Madonna, Owner & CEO, Soft Living Places

Marcelo Vazquez and his lovely team at Waterstone have been the Sales & Marketing representatives of Porto Zante for some time now. Due to the uniqueness and ultraluxe nature of our resort, our requirements are quite strict. I have not enough words in describing how happy we all are with the professionalism, passion and kindness of Marcelo and his team. Managing a resort like Porto Zante is challenging as you need to have trusted & competent partners. I consider Marcelo a great partner, true friend & ambassador of Porto Zante.” — John Sotirakos, Owner & CEO, Porto Zante

From the first moment I met Marcelo, I had the feeling that his company had uncommon professionalism and values. We have been collaborating with Waterstone for over 6 years, passing through the most difficult and dark times for our family business; an earthquake and the pandemic. What were feelings and words from Waterstone have turned into concrete facts, reality, attention and determination. Their tailor-made work,  their continuous research to find new strategies and their ability to make important decisions are really a great added value for us.” —  Federico Bianconi, Owner, Palazzo Seneca

Marcelo Vazquez is first of all an Ambassador of the Ethos of Borgo Pignano: healthy lifestyle, eco-sustainability, certified organic farming, culturally and culinary connected, exquisite service. Marcelo and his team of friends and true professionals have continuously assisted us to make Borgo Pignano known in the market where they operate to maximize sales opportunities by creating a very positive and productive environment among the networks of luxury travel agencies in the United States. Marcelo, Lynne, Martin, Grace and the whole Waterstone team: a big thank you from the Borgo Pignano team.” — Luciano Lusardi, CEO, Borgo Pignano

I have known Marcelo and Waterstone for many years now and I consider him as part of my “team”. A reliable collaborator, Marcelo provides indispensable insight to the American market. His perspective on hospitality matches ours here at Wtb, and like us, he believes in close, honest and sincere relationships with our valued travel advisors. We at Wtb could not do without Marcelo and his very good collaborators at Waterstone.” — Claudio Delli, Managing Director, Wtb Hotels

I met Marcelo nearly two decades ago when Travelive was just a 5-page website, and I was working, alone, out of my dining room. The kindness and professionalism that he extended to me as a novice is something I will never forget. Years later, as the company grew and it was time to select a representation company, the choice was clear. From our first meeting, the chemistry was perfection and I knew that in Marcelo and his team we found not just a business partner but a true extension of the Travelive brand and the Travelive Family.

Over the last few years, we have experienced the very best of times and are now getting through the absolute worst of them, together. Challenges and crises test your resources, trust, partnerships, and friendships but also help stars shine the brightest. I am truly grateful to be a part of the Waterstone Family, and I will continue to promote them and refer important partners and friends in the Greek tourism market to join the Waterstone Collection because I know they will be in excellent hands.” — Mina Agnos, President, Travelive

Marcelo is very much part of my Fitzwilliam team. As members of Waterstone Marketing for 10 years +, not only has the hotel revenue and reputation in USA gone from strength to strength, but he has been integral in shaping our overall US leisure market strategy. I am lucky to call Marcelo a dear friend and colleague, and the importance of his friendship, unwavering support and professionalism has never been more evident than during this devastating time. Go raibh míle maith agat!” — Fergal O’Connell, General Manager, The Fitzwilliam Hotel Dublin